You will receive your card in 7-10 days after joining Cambio.

f you haven’t received your card within 10 days, please email us at support@www.cambiomoney.com

If you use one of CO-OP’s nearly 30,000 ATMs located throughout the U.S., the surcharge fee is waived.

By visiting COOP’s Website, you will be able to find surcharge-free ATM’s in the area.

ATM cash withdrawals made outside the U.S. are subject to foreign transaction fees.

Always select “CHECKING” when making an ATM withdrawal.

Visa ReadyLink is a fast and easy way to load cash on you Cambio Card. Visit the Visa ReadyLink Website to find one of the 50,000 locations closest to you.  Fees may apply based on the retailer, so always ask before loading money.

Currently check cashing isn’t available within the Cambio app.  This will be a benefit that will be available in a future version of Cambio.

You can set up direct deposit by going into your HR system and providing the following information.  If you prompted to select a type of account, please select checking.  Click on your user profile to get your account info. 

Yes, there is a daily ATM or cash withdrawal limit of $300 per day. 

Yes, there is a balance limit of $5,000.  All direct deposits that make your balance go over $5,000 will be processed and a Cambio team member will contact you on accessing the funds.  All other deposits will be rejected (i.e. Visa Readylink, Venmo).

On the menu page select “Settings”, then “Change Pin”

First freeze your card on the menu page and call us at 1-833-729-2853 within two (2) business days.

First freeze your card on the menu page and call us at 1-833-729-2853 within two (2) business days.

Click on the user profile button on the upper right of your screen.  A Cambio team member will confirm the changes. 

Yes, your card can be replaced and the outstanding balance transferred by calling 833-729-2853.

A fee of $5.00 will be assessed for a replacement card. Please see the CUMONEY Everyday Spend Cardholder Agreement for any other applicable fees.

If you have fraud related issues or need to dispute a charge please call  1-833-729-2853 .

For all other questions or issues, please email us at support@www.cambiomoney.com

No, but you can make a purchase with the remaining available balance on your card and pay the difference with another form of payment.

Always check the balance of your card before making a purchase and check with the merchant to make sure they can split the payment if there are not enough funds on the card to cover the full amount of the transaction.

Yes, when making purchases at many retailers, such as grocery stores, select “DEBIT” and enter your PIN to request cash back as part of your purchase. Some retail stores may charge a fee. Ask before making purchase.

No, there are differences with some transactions. Merchants can process the card and request an authorization before the final purchase price is known.

For example:

• Cards used at automated fuel dispensers (gas stations) will automatically request and hold a minimum authorization of $75.
• Restaurant purchases are authorized an additional 20% to allow for tip.

In both cases, only the final amount authorized by the cardholder will be deducted. Transaction amounts for all Visa authorizations will be held against the available balance until final settlement occurs, usually done within 3 days. Some transaction amounts for Visa authorizations at merchants such as hotels, cruise lines and car rentals can be held against the available balance for up to 5 days.

Yes, with Visa’s Zero Liability coverage, you can shop wherever Visa Debit is accepted- risk free. You are not liable for unauthorized use on your Card.

This applies only to signature based transactions. Does not apply to ATM or PIN based transactions.

Routines are the habit building tasks, challenges, and activities you complete to build better habits. They change as you change!

Click on the coins button and if you are eligible to receive a reward you can select your reward.

Yes, you can use services like Zelle or Venmo.  You can find your account number and routing number in your user profile.

Your card can be used for purchases where Visa debit cards are accepted.

No, the Cambio card is embossed with your name and will only be accepted at merchants by you, the Cardholder.