Frequently Asked Questions

Cambio can connect to over 4000+ banks and credit unions. Simply search your financial institution in our easy to use search bar. If you don’t see it, we do not currently support connection to that institution.  

Yes, you can connect multiple bank accounts.

If you don’t see your financial institution in the drop down of the search bar, it means we do not currently support a connection to that institution.  

You can change your linked account by clicking on the profile icon in the upper right.  

We do not currently support connection of joint bank accounts 

You can make changes to your personal information in your profile located on the top right of your home page. Choose “Edit Information” and confirm your updated information. A Cambio team member may ask you to verify this information. 

If you have fraud related issues or need to dispute a charge please call 1-833-425-0199

For all other questions, send us an email at support@cambiomoney.com or fill out the contact form below! 

Cambio is free to use.  You can use several OPTIONAL services that do have a fee. 

Here’s how it works:

Premium Services

Members can choose your own price with Premium.  You can choose on a sliding scale between $7.49-$39.99/month.  The $7.49 and $8.33 subscriptions are billed annually.

What do you get with Premium Services?

Monthly credit report and credit scores from Transunion, analysis on accounts hurting your credit score, auto-generated DIY collections, hard inquiry and late payment dispute letters, auto-generated pay-to-delete/settlement emails and letters, ID theft insurance, up to $1m restoration if your ID is stolen, and more.

Premium subscriptions are automatically renewed, and you can cancel any time. To cancel:

1. Click the menu in the upper left in the app
2. Click Manage my Subscription
3. Cancel my subscription

Cambio also offers add-on services:

Managed Disputes

Members can have collections disputes sent on their behalf.  You will be charged $4.99/month. Fees for Managed Disputes are charged in arrears.

Managed Disputes are charged on your next monthly billing anniversary date.  You can cancel Managed Disputes after the first 3 days of signing up, without any penalty.  If you cancel after the initial 3 days sign-up period, you may be charged for services performed. To cancel:

1. Click the menu in the upper left in the app
2. Click Manage my Subscription
3. Click Managed Disputes
4. Cancel Managed Disputes

Credit Builder

Through our banking partner, Members can get an interest free installment loan.  You will be charged $6.79/month, which includes your monthly principal payment of $5. Fees for Credit Builder are charged in arrears.

Credit Builder are charged on your next monthly billing anniversary date.  Not making on-time payments or cancelling your Credit Builder may impact your credit score.  To cancel:

1. Click the menu in the upper left in the app
2. Click Manage my Subscription
3. Click Credit Builder
4. Cancel Credit Builder

Yes, you can access Cambio anywhere in the US. 

As long as you have a legal form of ID accepted in the US, you can become a member.  Accepted ID’s include but are not limited to: 

• Taxpayer identification number (SSN or ITIN) 
• Drivers License, State ID or Passport 
• Alien identification card 

As long as you have a legal form of ID accepted in the US, you can become a member.  Accepted ID’s include but are not limited to: 

• Taxpayer identification number (SSN or ITIN) 
• Drivers License, State ID or Passport 
• Alien identification card 

We don’t use ChexSystems or do credit checks so anyone with the above forms of identification may access and use Cambio. 

Yes! In fact, that’s why we’re here. With Cambio, you’ll find tons of resources and tools to not only improve your credit score, but improve your overall financial health!